MAKA Return and refund policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate and arrange a return, please contact us at support@makaxofficial.com.

If your return is approved, we’ll provide a return label and detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted. 

For any return-related questions, you can always reach us at support@makaxofficial.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to assess the issue and rectify it promptly.

Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Three-Day Cooling-Off Period in the European Union

If your merchandise is shipped to the European Union, you have the right to cancel or return your order within 3 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return. If the refund is approved, it will be processed and automatically applied to your original payment method within 20 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 25 business days have passed since your return was approved, please contact us at support@makaxofficial.com.